Comcast has restored most service after an outage on February 15, Monday hit several major cities across the United States including Boston, Chicago, Denver, Houston, and San Francisco. The company's engineers spent the afternoon repairing temporary interruptions of cable and Internet networks that started early Monday morning.
Aggregator site Downdetector.com tracks outage complaints made on social media. It reported that the outage began about 6:30 a.m. Eastern Time (ET) and affected the cities in various regions throughout the U.S. including Minneapolis, Pittsburgh, and Washington, D.C., according to CBS News.
The cable giant reported that the network interruption only affected some of the company's services. Nearly all network repairs had been completed and services restored by Monday afternoon.
Many Comcast customers were embittered about the networks being down. Facebook and Twitter users also claimed they had problems reaching the company's service representatives. Thousands of unhappy consumers were calling the customer service hotline to complain.
One Twitter user wrote that the company's tech was not up-to-date for 2016. The subscriber argued that the mass media corporation should provide same-day service since customers were not using snail mail to ask for help, according to CNN.
Customers were complaining about different types of problems. They included high definition (HD) TV channels, phone lines, and the Internet.
Complaints from customers peaked from 9 a.m. to 12 p.m. ET on Monday. The figure hit 17,000 outage reports.
A Comcast spokesperson told CNN in an email that the outage affected many markets. However, the person noted that not all customers or services had been affected.
The company reported at 2 p.m. that most of the networks had been restored and shared that transmission issues had caused the outage. However, it did not state how many customers had been affected.
Comcast also recently received much criticism for its bandwidth caps. The telecommunications company reworked the network in one subscriber's area, and then contacted him through calls and emails to remind him to upgrade his modem.
"BB" uses equipment he owns instead of paying a monthly fee to rent it from Comcast. He was informed he should upgrade to a Comcast cable modem to receive the company's full range of Internet speeds, but he replied he was streaming Netflix and YouTube fast enough.
Here's how to install Xfinity Internet: