Samsung has postponed the resumption of sales of its Galaxy Note 7, which was scheduled to begin on September 28. The technology giant stated that it needs more time to process the recall of the smartphone. Samsung had to recall 2.5 million devices worldwide due to a battery malfunction.
The Korean company has been under fire for its exploding phone. Some units of the newly released Samsung Galaxy Note 7 phones are reported to have spontaneously combusted. On September 2, the company announced its decision to stop selling the Galaxy Note 7 smartphone. Samsung advised people to stop using the phones and also offered to recall the ones that had been sold.
Samsung launched its recall program in 10 markets. Up to 200,000 units of the Galaxy Note 7 were returned in South Korea. However, that figure is only thought to represent half the affected customers. The company said that the speed of the process is slower in South Korea in comparison with other markets such as the United States and Singapore.
The company said that the resumption of sales of the Galaxy Note 7 is likely to complicate the recall process.
Nonetheless, Samsung is looking resume normal sales soon. The company has announced its plan to resume sales of the device in Singapore and Australia in October. Samsung's financial bottom line has been hit hard by the Galaxy Note 7 battery issue. The recall of the millions of units of the smartphone is likely to cost the company up to $1 billion.
Samsung issued an apology on Sunday for the confusion created by the change in plans. The company also stated that it is looking to resolve the situation as soon as possible.