The recent glitch on the Xbox Live apparently affected more players than the company estimated. With no concrete data on how the problem started, Microsoft has assured its users that it is working to fix the problem. Starting 7:02 pm. EDT on March 20, the issues started to appear, and the problem seems to have been compounded by the hour.

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According to the Attack of the Fanboy, the most notable issue caused by the Xbox Live outage is digital games not working at all. Apparently, players who brought their games online were locked out of the service. With no option to play games otherwise, they remain patient until Microsoft fixes the problem.

Meanwhile, the support page of the Xbox Live feature has pointed out another problem, which they also think is the main issue. Apparently, there are difficulties in simply browsing the Xbox Live page. Purchased games online cannot be downloaded and worst, those that were already downloaded cannot be played on the platform.

On Twitter, Microsoft confirmed that it has determined the cause of the problem and a team is working to fix it. Looking through the Xbox Live issue, it is the Purchase and Content Usage that is most affected by the glitch. Nevertheless, the service is expected to return within the day.

Understandably, gamers are unhappy about the Xbox Live glitch and are complaining about not being able to play the "Mass Effect: Andromeda" online. With the server down and no expected time to get it fixed, fans are worried they will not be able to play the Mass Effect in time. A detailed timeline when the Xbox Live outage happened include Cambridge, United States at 3:41 a.m., Orlando, United States at 3:38 a.m., New City, United States at 3:14 a.m.,Seattle, United States at 3:14 a.m., and Montgomery, United States at 2:35 a.m.