The highly-anticipated "No Man's Sky" game had a rather shaky release early last month. A large number of users complained about crashes and glitches, which persisted despite a massive day-one patch. However, the bigger concern is about the content of the game, which may gamers believe does not deliver what the promos had promised.

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Sony has come clean in light of the criticism of the game. Sony Studios President Shuhei Yoshida admitted that the game creator Sean Murray may have promised more features in the game which were not ultimately delivered. During an interview with Eurogamer, Yoshida said that Murray is an indie developer who might have got inundated with all the attention the game was getting.

In the aftermath of release, Murray and his studio went completely silent and did not respond to the players' queries about the missing features. Kotaku reported that Murray even stopped tweeting after August 18. Sony also faced criticism for the way it dealt with refund requests filed by some of the users.

"No Man's Sky's" release was one of the biggest for an indie game title. However, the launch grew lackluster once users played the game and found that many of the promised features were missing. Most of the requests for refunds were categorically rejected, but some managed to get their money back.

The incident shed light on Sony's refund policies. The company allows for the cancellation of digital content purchases within 14 days of the purchase. However, it also requires that user should not have started streaming or downloading it.