By Vishal Goel, | November 21, 2016
Samsung insists that its S7 smartphones are safe despite the Galaxy Note 7 battery problem. (YouTube)
Samsung has denied claims that the devices in its Galaxy S7 family are affected by the same battery safety issue that forced the company to call off the sale of the Galaxy Note 7.
In a statement, Samsung assured customers of the quality and safety of the devices in the Samsung Galaxy S7 family. Samsung claims that there are over 10 million of its devices being used by customers in the United States and there have been no confirmed cases of battery problems. Although the company admitted that there have been many instances of phones behaving unusually, they were caused by severe damage.
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"Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident," the Korean tech-giant said.
Since Samsung officially decided to kill off the Galaxy Note 7, there have been many cases of other phones in the Galaxy Samsung S7 family combusting, apparently, due to battery issues. Samsung's recent statement defending its phones was in response to such cases. A paramedic, a mother in Australia and even a tech reporter, have witnessed Samsung phones go up in smoke, according to TechCrunch.
Samsung is also facing a U.S. lawsuit alleging that its older phones have similar battery problems. The complaint alleges that Samsung knew for years that its technology was hazardous, according to the Guardian.
After many cases of the Galaxy Note 7 bursting into flames were reported and it was revealed that the lithium ion battery was catching fire, nearly two million Galaxy Note 7 devices were recalled.
The lawsuit, filed in the US district court in California, suggests that Samsung chose to conceal the problem from the public despite being aware of the foreseeable and predictable risk due to the overheating of its phone.
The Note 7 crisis saw a huge plunge of 30 percent year-over-year in Samsung's profits, so the company cannot afford another such problem, especially with the holiday season right around the corner.
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